Privacy Policy
This Privacy Policy outlines how English Home Bahrain ("we", "our", or "us") collects, uses, and protects your personal information when you interact with our website or use our e-commerce platform ("Platform"). We are committed to ensuring the privacy and security of your personal data. By accessing and using our Platform, you consent to the practices described in this Privacy Policy.
- Information We Collect: We may collect the following types of information:
- Personal Information: This includes your name, email address, postal address, phone number, and other personally identifiable information you provide to us during the registration process or when making a purchase.
- Payment Information: When you make a purchase on our Platform, we collect payment details, such as credit card information, to process your transactions securely.
- Device and Log Information: We may automatically collect information about your device, browser type, IP address, and browsing activity when you visit our Platform.
- How We Use Your Information: We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, manage payments, and provide customer support.
- Personalization: To personalize your shopping experience and provide you with relevant product recommendations and offers.
- Communication: To communicate with you about your orders, promotions, and updates related to our products and services.
- Analytics: To analyze user behavior and improve our Platform's functionality and user experience.
- Data Sharing and Security
- Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping companies. However, we do not sell, rent, or lease your personal information to third parties for marketing purposes.
- Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Despite our best efforts, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies to enhance your browsing experience and gather information about your usage patterns. You can adjust your browser settings to refuse cookies, but this may limit your access to certain features on our Platform.
Your Choices and Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us at info@home-23.com .
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please refrain from using our Platform.
Refund Policy
At English Home Bahrain, we want you to be completely satisfied with your purchases. If for any reason you are not entirely happy with your order, we offer a hassle-free return process, subject to the following conditions:
Eligibility:
You may initiate a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and with all original tags and packaging intact.
Non-Returnable Items:
Certain items are not eligible for return, including but not limited to, personalized products, perishable goods, intimate apparel, and items marked as non-returnable.
Return Procedure:
To request a return, please contact our customer support team at +97430271888. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
Return Shipping:
The cost of return shipping will be borne by the customer, unless the return is due to a product defect or an error on our part.
Refund Processing:
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 21 days for the refund to reflect in your account.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
Damaged or Defective Items:
In the rare event that your order arrives damaged or with a manufacturing defect, please inform us within 48 hours of receiving the package. We will arrange for a replacement or issue a full refund, as per your preference.
Cancellation Policy:
You may cancel your order before it is shipped by contacting our customer support team. If the order has already been shipped, the return policy will apply.
Changes to the Return Policy:
English Home Bahrain reserves the right to update or modify the return policy without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our return policy or need assistance with a return, please do not hesitate to reach out to our customer support team. We are committed to providing exceptional service and ensuring your shopping experience with us is delightful.
Terms and Conditions
Welcome to English Home Bahrain's Ecommerce Platform ("the Platform"). Before you start using our services, we kindly request you to carefully read and understand the following terms and conditions ("Terms"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform.
User Agreement:
By using the Platform, you confirm that you are at least 18 years old or accessing it under the supervision of a legal guardian who agrees to these Terms.
Account Registration:
To access certain features of the Platform, you may need to create an account. You agree to provide accurate and up-to-date information during the registration process. Your account details are confidential, and you are solely responsible for maintaining their confidentiality.
Intellectual Property:
All content, trademarks, logos, and other intellectual property on the Platform are the property of English Home Bahrain or its affiliates. You are not allowed to use, modify, reproduce, or distribute any copyrighted material without our explicit consent.
Product Information:
While we strive to provide accurate product information, we do not warrant that the descriptions, images, or specifications are error-free. Prices, availability, and promotions are subject to change without notice.
Payment and Transactions:
The Platform offers secure payment gateways for online transactions. We do not store or have access to your payment information. Please ensure to review the terms and conditions of the payment gateway provider.
Order Confirmation:
After placing an order, you will receive an email confirming the details of your purchase. This email serves as an acknowledgement of your order and does not signify acceptance of your order. We reserve the right to cancel or refuse any order for any reason.
Delivery and Returns:
Please review our separate delivery and return policies for detailed information on shipping, delivery times, and return procedures.
Prohibited Activities:
You agree not to use the Platform for any unlawful, abusive, or fraudulent purposes. Engaging in any activities that may disrupt or harm the Platform's functionality or security is strictly prohibited.
Indemnity:
You agree to indemnify and hold English Home Bahrain, its affiliates, and employees harmless from any claims or liabilities arising out of your use of the Platform or breach of these Terms.
Modification of Terms:
English Home Bahrain reserves the right to update, modify, or replace these Terms at any time without prior notice. It is your responsibility to review the Terms periodically for any changes.
Governing Law and Jurisdiction:
These Terms and any disputes arising from the use of the Platform shall be governed by the laws of Bahrain. Any legal action or proceeding shall take place in the courts of Bahrain.